Operational Excellence Coordinator

4 days ago

Sydney, New South Wales, Australia beBeeCommercial Full time $180,000 - $360,000

Job Role:

The Commercial Operations Coordinator is a pivotal role in driving operational excellence across the retail network. Reporting to the Operational Excellence Manager, this individual is responsible for fostering operational efficiency and optimizing processes across all channels.

The ideal candidate will have a comprehensive understanding of the luxury retail environment, with a minimum of 2-3 years of experience in a similar capacity. They will be proficient in project management methodologies and Microsoft Office suite tools; SAP knowledge is advantageous.

This is an exciting opportunity to join the team as a key member, working closely with boutique managers and executives to drive operational success.

Key Responsibilities:

  • Act as the primary point of contact between the office and boutiques, addressing inquiries related to boutique operations.
  • Ensure effective communication and implementation of policies, procedures, guidelines, and tools throughout the retail network.
  • Coordinate monthly management meetings for each boutique, documenting meeting minutes and following up on action items.
  • Facilitate monthly backstage meetings for all boutique office executives and stock executives, promoting engagement through learning initiatives and sharing best practices.
  • Develop and maintain the Boutique Operations Manual, ensuring regular updates.
  • Collaborate with the Operational Excellence Manager and Learning & Development to ensure access, training, and onboarding for all boutique team members on the content of the Boutique Operations Manual and related procedures.
  • Conduct training and onboarding sessions for boutique leaders, stock executives, and boutique office executives on daily and weekly controls and checks necessary to ensure compliance with Cartier and Richemont procedures.
  • Perform pre-audit checks for all boutiques within the network during market visits, delivering detailed observation reports outlining identified gaps and areas for improvement.
  • Provide training and development to boutique office executives on uniform and sales supplies lead times, processes, and ordering procedures to meet boutique operational requirements.
  • Ensure accurate forecasting of all sales supplies for the region every six months and manage overall sales supply levels for the network to meet operational requirements.
  • Support the Visual Merchandising Manager in placing orders for materials from the regional warehouse.
  • Manage ad hoc procurement activities to support boutique operations as directed by the Operational Excellence Manager.

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