Operations Excellence Coordinator

3 days ago

Sydney, New South Wales, Australia beBeeOperational Full time $90,000 - $133,000

Job Role Overview

The Operations Specialist II plays a pivotal role in enhancing last mile performance for commercial shipments, analyzing delivery experience metrics, investigating complex customer issues and escalations, and providing execution support for bulk or high-value orders.

This individual will collaborate with various stakeholders across the business to fortify the foundations of B2B operations in Australia. The role demands skills such as cross-team coordination, data analysis, and effective communication with senior management.

Key Responsibilities:

  • Manage high-level customer complaints and feedback, including analyzing Voice of Customer (VOC) data and attending weekly business reviews
  • Conduct in-depth data analysis on top-performing locations, third-party vendor performance, and business operating hours
  • Analyze data and drive improvements quantified by metrics
  • Support program managers with critical business initiatives and programs
  • Communicate updates to program managers and senior management
  • Oversee the customer onboarding process for a key service offering
  • Govern KPI reporting for portfolio programs, providing visibility to milestones and performance

Requirements:

  • Bachelor's degree or equivalent qualification
  • 3+ years of data analysis and formula creation experience in Microsoft Excel
  • Knowledge of SQL
  • Knowledge of VBA and Excel Macro creation and modification
  • Experience using data to drive root cause elimination and process improvement

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