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Front Office Ambassador

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Darwin, Northern Territory, Australia beBeeCustomerService Full time $64,995 - $74,215
Job Description

We are seeking a skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in through check-out.

You will serve on the Front Office Team, ensuring an efficient reception experience for guests, including check in/out and complete audit procedures as required.

A Guest Service Agent truly influences the first impressions of our guests and is responsible for performing the following tasks:

  • Aim to achieve positive outcomes from guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures as required
  • Keep the Guest Service Manager informed of any relevant feedback from guests and other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses when required and assist with the Night Team's training and development efforts
  • Develop a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
Required Skills and Qualifications

To successfully fill this role, you should possess the following skills and qualifications:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organised with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with guests
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
Benefits

Hilton is a leading global hospitality company offering business and leisure travellers exceptional accommodations, service, amenities and value. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.

As a member of our team, you will have the opportunity to develop your skills and career in a dynamic and supportive environment.