Front Office Operations Lead

6 days ago

Darwin, Northern Territory, Australia beBeeFrontOfficeOperations Full time $50,000 - $80,000

Job Title: Front Office Operations Lead

As a key member of the hotel team, you will play a pivotal role in delivering exceptional guest experiences and driving operational excellence.

  • Lead daily front office operations to ensure seamless arrivals, departures, and guest inquiries.
  • Set the tone for outstanding guest service by embodying ACCOR's Heartist culture and values.
  • Collaborate with front office team members to provide top-notch support, coaching, and empowerment.
  • Ensure adherence to hotel policies, procedures, and ACCOR brand standards.
  • Address guest complaints and special requests professionally and efficiently.
  • Contribute to financial performance by following cash handling and accounting protocols.
  • Promote ACCOR's offerings, services, and facilities to guests.
  • Maintain a safe and healthy work environment while supporting workplace health & safety and environmental initiatives.

Key Qualifications:

  • Proven experience in front office operations, preferably in a supervisory capacity.
  • Hospitality qualifications and strong computer/system skills, including Opera experience (an advantage).
  • Excellent communication, interpersonal, and leadership skills.
  • Flexibility to work a 7-day roster, including weekends and public holidays.
  • Multicultural awareness and passion for delivering outstanding guest service.
  • Strong personal integrity, initiative, and ability to work independently.

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