Front office

2 weeks ago

Darwin, Northern Territory, Australia 21c Museum Hotels Full time
Overview

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Under Accor's Hotel Management Agreement in partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre.

Cooinda Lodge is proudly committed to Indigenous employment, with 25% of our team Bining, working on country. As part of our ongoing support into Indigenous employment and development, we collaborate with the Indigenous Land and Sea Corporation through the Real Jobs Program.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from people of all backgrounds, experiences, and identities.

You must have the legal right to work in Australia to be considered for this role.

Responsibilities

  • Supervise daily front office operations, leading the team to deliver seamless arrivals, departures, guest enquiries, and exceptional customer service throughout the guest's stay.

  • Ensure timely and courteous handling of reservations, room assignments, billing, and guest accounts, upholding guest confidentiality and strict cash/credit procedures.

  • Actively promote hotel facilities and Accor offers, contribute to maximizing occupancy, and promptly respond to guest requests, complaints, and special needs.

  • Engage in training, coaching, and empowerment of team members; embrace Accor's Heartist culture, diversity, and Planet 21 environmental initiatives

  • Potential for job evolution to include night audit responsibilities such as balancing and reconciling daily accounts and financial reporting, subject to business and employee development needs.

Qualifications

  • Minimum 1–2 years of front office or guest service experience; previous supervisory experience highly regarded.

  • Proficient computer and system skills, preferably with Opera Cloud or similar; hospitality qualifications advantageous.

  • Service-oriented, highly organized, with excellent communication and multicultural awareness; able to multitask in demanding environments.

  • Flexible to work a 7-day roster, with strong personal integrity, demonstrated initiative, and passion for guest satisfaction and hotel operations.

Additional Information

Cooinda Lodge Kakadu offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.


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