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Front Office Ambassador

2 weeks ago

Darwin, Northern Territory, Australia beBeeAmbassadorship Full time $50,000 - $80,000

Job Title: Front Office Ambassador

 

Job Summary:

We are seeking a highly skilled and experienced Front Office Ambassador to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests and contributing to an overall exceptional experience.

 

Key Responsibilities:

  • Front Office Operations:

  • Ensure smooth and efficient check-in/check-out procedures for all guests.

  • Manage room inventory and maximize room occupancy through effective use of up-selling techniques.

  • Handle guest queries and resolve issues in a timely and professional manner.

  • Collaborate with other departments to ensure seamless guest experience.

  • Cash Handling:

  • Process cash transactions accurately and efficiently.

  • Maintain a high level of integrity when handling cash and credit transactions.

  • Customer Service:

  • Provide exceptional customer service to all guests, responding to their needs and concerns promptly and professionally.

  • Engage with guests to understand their preferences and provide personalized services.

  • Foster strong relationships with repeat guests and encourage loyalty.

  • Teamwork:

  • Work collaboratively with other front office staff members to achieve common goals.

  • Assist colleagues as needed to maintain a positive and productive work environment.

  • Participate in ongoing training and development programs to enhance skills and knowledge.

 

Requirements:

 

Experience and Skills:

  • Previous Experience:

  • At least 2 years of experience in a customer-focused industry, preferably in a front office or concierge role.

  • Demonstrated ability to handle cash and credit transactions accurately and efficiently.

  • Soft Skills:

  • Excellent communication and interpersonal skills.

  • Positive attitude and good time management skills.

  • Ability to remain calm under pressure and multitask effectively.

  • Strong problem-solving and conflict resolution skills.

 

Personal Qualities:

  • Attitude and Behavior:

  • Professionalism, friendliness, and courtesy at all times.

  • Flexibility and adaptability in a fast-paced environment.

  • Willingness to learn and take on new challenges.

  • High level of integrity and discretion when handling sensitive information.

 

Working Conditions:

 

Normal working hours and occasional overtime may be required.

 

Benefits:

 

Competitive Salary:

A salary package that reflects your value to the organization.

 

Opportunities for Advancement:

The opportunity to grow and develop within the company.

 

Recognition and Rewards:

Regular recognition and rewards for outstanding performance.

 

Employee Discounts:

Discounts on hotel stays, dining, and other services.

 

Health and Wellness Programs:

Access to health and wellness programs, including fitness classes and employee assistance programs.

 

Continuing Education:

Opportunities for ongoing education and training to enhance skills and knowledge.

 

 

Apply Now:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application today