Customer Service and Collections Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $85,000
Job Description:

We are seeking an exceptional Customer Service and Collections Specialist to join our team.

  • Main Responsibilities:
  • Deliver excellent customer service and resolve queries regarding car loans and insurance in a timely and professional manner.
  • Respond to inbound calls and emails, meeting daily targets and exceeding performance expectations.
  • Collaborate with cross-functional teams to provide seamless support and drive business results.
  • Analyze customer feedback and concerns, identifying opportunities for process improvements and enhancements.
  • Maintain high standards for call handling and quality, ensuring a positive customer experience at every interaction.

What We Offer:

A comprehensive training program to equip you with the necessary skills and knowledge to excel in this role.

A hybrid working model that balances flexibility and collaboration, allowing you to work from home and office settings.

Key Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Proficiency in using technology and software applications relevant to the job.

Why Choose Us?

We offer a dynamic and supportive work environment that fosters growth, learning, and innovation. Join our team and contribute to delivering exceptional customer experiences that drive business success.

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