Collections Leader

2 days ago

Melbourne, Victoria, Australia beBeePerformance Full time $80,000 - $110,000
Job Overview

The Team Performance Manager will be responsible for leading a team of collection specialists, ensuring high productivity and service quality are achieved. The role involves coaching team members in the use of business tools, driving a culture focused on knowledge sharing and teamwork, and providing technical expertise to support all team members.

Key Responsibilities
  • Lead and manage a team of collection specialists, ensuring high levels of activity and service quality are achieved.
  • Coach team members in the use of business tools, including workflow, skip tracing, and profiling tools.
  • Drive a team culture focused on knowledge sharing and teamwork, achieving team targets and personal targets.
  • Provide technical expertise and support to all team members in all areas of collections and call escalation assistance.
  • Continued process improvement and innovation in recovery methods.
  • Foster strong relationships with clients and stakeholders.
Benefits and Perks
  • Internationally recognised, industry-specific training enabling growth within our business and beyond.
  • Flexible work arrangements and no weekends.
  • Employee benefits platform offering perks and discounts.
  • Wellbeing and health initiatives, including online fitness training and discounted gym membership.
  • Paid volunteer days and additional annual leave.
  • Regular team engagement events and end-of-trip facilities available.
Requirements
  • A proven track record of leading, mentoring, and developing teams.
  • Previous team leadership experience from within a collections environment highly desirable.
  • Proven knowledge of debt recovery methods, tools, and approaches.
  • A vibrant approach to managing team performance and engaging with individuals to achieve consistently positive outcomes.
  • Excellent communication skills, ability to build rapport, and make decisions in a timely manner.

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