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High Impact Collection Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeCollection Full time $64,000 - $86,000
Job Opportunity

We are seeking a highly skilled Customer Payments Specialist

About the Role
  • The successful candidate will join our high-performing Customer Payments team, guiding customers through payments and debt recovery processes.
  • Displaying exceptional customer service in a fast-paced environment with empathy for customers and other stakeholders.
  • Supporting customers to resolve and negotiate payments, deadlines or payment plans in a high-volume setting.
  • Monitoring queues, interpreting reports and making data-driven decisions to maintain collection activity and manage daily workload.
  • Proactively managing a high volume of inbound and outbound calls.
  • Assessing customer files and administering collection solutions.
  • Ability to review and understand collection files quickly to support customer requirements during calls.
  • Ensuring customer data is up-to-date and meets industry compliance standards.
  • Developing knowledge and understanding of our products and technology.
Requirements
  • 1-2 years' experience in collections roles.
  • 1-2 years' experience in similar support roles managing queues, emails and calls.
  • Able to listen and understand customers' underlying problems even if not clearly communicated.
  • Task-focused, people-first person with a passion for delivering an exceptional customer experience.
  • Strong organisational and time management skills with excellent communication skills.
  • Proficient and comfortable with technology.
  • Natural sense of urgency with attention to detail.
  • Comfortable with ambiguity.
  • Will actively seek feedback from others to learn and develop.
Benefits and Culture

We offer a hybrid and flexible working approach, flexible leave options, parental leave and community grants.

Diversity, Equity and Inclusion

We are committed to providing a workplace that values diversity, equity and inclusion. We believe diverse teams create creative and effective outcomes.

Join Our Talent Pool

Interested in learning more about our opportunities? Consider joining our talent pool.