Operational Excellence Lead

1 day ago

Canberra, ACT, Australia beBeeService Full time $120,000 - $160,000
Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to lead our service delivery operations in Canberra.

Key Responsibilities:
  • Oversight of end-to-end service delivery to clients, ensuring service level agreements and key performance indicators are met or exceeded.
  • Coordination with technical and operational teams to align services with client requirements, driving continuous improvement initiatives to enhance efficiency, customer satisfaction, and scalability.
  • Act as the main escalation point for customers, ensuring timely resolution and proactive communication.
  • Collaboration with Technical Support teams and external vendors to provide operational guidance and strategic direction.
  • Identification and mitigation of operational risks that may impact contractual obligations.
  • Leadership of customer communications, including regular service review meetings.
  • Build and maintain strong customer relationships through regular remote and in-person engagements.
Requirements:
  • Demonstrated experience delivering services that meet or exceed service level agreements and key performance indicators.
  • Proven ability to coordinate across technical, operational, and vendor teams.
  • Strong focus on continuous improvement and service optimization.
  • Effective customer engagement and escalation management skills.
  • Experience in providing operational guidance and identifying service risks.
  • Skilled in leading service communications and review sessions with clients.
  • Strong relationship-building capabilities and ability to act as a trusted advisor.
  • Experience applying ITIL principles to manage and resolve incidents.
  • Proficiency in preparing service reports with actionable insights and recommendations.
  • Knowledge of governance, security, and regulatory compliance requirements.

A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

By taking on this role, you will have the opportunity to develop your skills and expertise in service delivery management, working closely with our team to deliver exceptional results for our clients.

  • Operational Excellence Lead

    1 day ago

    Canberra, ACT, Australia beBeeOperational Full time $139,146 - $164,602

    Job Title: Operational Excellence LeadThe Quality Systems and Performance Manager oversees quality systems/processes and conducts internal audits, monitoring for non-conformance trends and ensuring corrective actions are effectively implemented.This role requires a strong understanding of quality management systems, tools and relevant ISO standards. The...

  • Operational Excellence and Strategic Growth Lead

    7 days ago

    Canberra, ACT, Australia beBeeESG Full time $120,000 - $150,000

    Job TitleWe are seeking a seasoned professional to drive strategic growth and operational excellence in our organization.This role will operate at the intersection of client success, data intelligence, and process optimization. You'll partner directly with leadership and clients to turn ESG data into business value.The ideal candidate will be a systems...

  • Driving Operational Excellence

    4 days ago

    Canberra, ACT, Australia beBeeConsumer Full time $180,000 - $200,000

    Strategic Operations LeaderThis is a leadership role focused on driving operational excellence and elevating consumer experience.The ideal candidate will lead a newly established department providing strategic oversight and direction for contact centre operations, contracting, evaluation, continuous improvement, clinical governance, and resource planning.Key...

  • Leader of Operational Excellence

    4 days ago

    Canberra, ACT, Australia beBeeLeadership Full time $130,000 - $170,000

    Lead a High-Performing Team in a Dynamic Environment The role of the Hub Leader is to oversee day-to-day operations, develop business strategies, and manage resources, staff, and equipment. You will lead a small team of administrative support staff and work collaboratively with other leaders and management teams. About the Role This is a dynamic and...

  • Deliver Operational Excellence

    1 week ago

    Canberra, ACT, Australia beBeeManagement Full time $160,000 - $190,000

    Business Services ManagerAs a Business Services Manager, you will be responsible for delivering exceptional workplace services and driving innovation to achieve operational excellence.Key Responsibilities:Lead a high-performing team to deliver best-in-class workplace services, including facilities management, mail and courier services, reception, premises...

  • Operational Excellence Leader

    1 week ago

    Canberra, ACT, Australia beBeeInnovation Full time $146,499 - $194,107

    Successful candidates will lead a diverse workforce to achieve strategic business objectives.Key Responsibilities:Influence the design and development of tailored strategies that deliver exceptional client experiences.Drive innovation and continuous improvement by inspiring a future-focused mindset within teams.Negotiate strategic partnerships to implement...

  • Leader of Operational Excellence

    3 days ago

    Canberra, ACT, Australia beBeeLeadership Full time $104,245 - $155,714

    Transforming Healthcare through LeadershipThis is a rare opportunity to join our team as a Hub Leader, driving the day-to-day operations of a SHIELD Health Hub. As a seasoned professional, you will be responsible for working closely with multidisciplinary teams to provide high-level client and population group services, case management, and exceptional...

  • Operational Excellence Specialist

    1 week ago

    Canberra, ACT, Australia beBeeImprovement Full time $89,100 - $115,680

    We are seeking a highly skilled Improvement Officer to lead our organisation in achieving operational excellence.About the RoleDevelop and implement systems thinking, performance measurement, and business improvement strategies across departments;Spearhead the delivery of our service review program, ensuring alignment with strategic objectives to enhance...

  • Chief Operational Excellence Director

    7 days ago

    Canberra, ACT, Australia beBeeOperations Full time $180,000 - $200,000

    About the Chief Operations Officer RoleThe Chief Operations Officer is responsible for overseeing the operational performance and financial success across all businesses within a group. This leadership position requires strategic thinking, effective communication, and exceptional management skills to drive growth and efficiency.Key ResponsibilitiesLeverage...

  • Quality Excellence Lead

    2 days ago

    Canberra, ACT, Australia beBeeQuality Full time $120,000 - $160,000

    About the OpportunityThis strategic role is a pivotal position in our organization, driving quality excellence across NSW & ACT. As the lead expert, you will partner with project teams and clients to embed best practices within our business, ensuring seamless delivery of exceptional results.With real influence, your ideas will shape how we deliver...