
Full-time Desktop Support Specialist
2 weeks ago
Axiom Technologies, a Global IT Services partner, supports medium to large-scale enterprises. Our team ensures optimal service delivery by providing onsite/on-call assistance within the organization's desktop computing environment.
We are seeking a capable resource who will coordinate ranging from simple activities to complex plans, requiring good knowledge of Infrastructure support, strong analytical and problem-solving capabilities, as well as excellent customer service and people skills.
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation (understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
This role requires at least two years of IT experience with certifications such as PC Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, or Microsoft Office Specialist (MOS) Certification.
Key Responsibilities:
- Provide timely and accurate onsite/on-call assistance
- Coordinate activities and tasks effectively
- Maintain strong analytical and problem-solving skills
- Deliver excellent customer service and people skills
- Support various technologies and services
Benefits:
- Opportunity to work with a global IT services company
- Chance to develop advanced technical skills
- Collaborative team environment
Requirements:
- At least two years of IT experience
- Certifications in PC Laptop OEM Maintenance, CompTIA A+, Microsoft MCITP, or Microsoft MOS
- Strong analytical and problem-solving skills
- Excellent customer service and people skills
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