IT Support Specialist

7 days ago

Cairns, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

Are you passionate about IT and eager to solve technical challenges while delivering exceptional customer service?

The Role

You will play a key role in ensuring our clients' IT environments run without disruption. From logging and dispatching service requests to hands-on support with desktops, servers, and cloud systems, your focus will be on keeping technology reliable and users supported.

Your Responsibilities
  • Act as the first contact for clients, answering calls and queries with professionalism and a solutions-focused approach.
  • Record and allocate service requests, ensuring technicians are scheduled effectively.
  • Diagnose and resolve entry-level technical issues, escalating complex problems when needed.
  • Provide support for desktop systems, software applications, and cloud platforms.
  • Assist with system builds, installations, and routine maintenance.
  • Monitor system performance and suggest improvements to keep networks running smoothly.
  • Maintain clear communication with clients, offering updates in plain, user-friendly language.
  • Contribute to a positive team environment by supporting colleagues and sharing knowledge.
Requirements
  • A diploma in IT or equivalent experience.
  • At least 3 years' exposure to IT support or network operations.
  • Strong skills in troubleshooting and resolving technical issues quickly.
  • Familiarity with hardware, software, and cloud environments.
  • Clear and confident communication skills, with a client-first mindset.
  • Ability to juggle competing priorities and deliver results under pressure.
  • A professional, well-presented manner with enthusiasm and a willingness to learn.
  • You will need a QLD Drivers Licence and your own vehicle.
What We Offer
  • Competitive negotiable hourly rate plus superannuation.
  • Permanent full time position completing a 40 hour work week.
  • Work with a diverse client base and gain exposure to a broad range of technologies.
  • Opportunities to expand your skills through training and on-the-job learning.
  • A supportive, approachable team culture that values collaboration.
  • A role where no two days are the same, keeping your workday dynamic and engaging.

How To Apply

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