
IT Support Specialist
6 days ago
Are you passionate about IT and eager to solve technical challenges while delivering exceptional customer service?
The RoleYou will play a key role in ensuring our clients' IT environments run without disruption. From logging and dispatching service requests to hands-on support with desktops, servers, and cloud systems, your focus will be on keeping technology reliable and users supported.
Your Responsibilities- Act as the first contact for clients, answering calls and queries with professionalism and a solutions-focused approach.
- Record and allocate service requests, ensuring technicians are scheduled effectively.
- Diagnose and resolve entry-level technical issues, escalating complex problems when needed.
- Provide support for desktop systems, software applications, and cloud platforms.
- Assist with system builds, installations, and routine maintenance.
- Monitor system performance and suggest improvements to keep networks running smoothly.
- Maintain clear communication with clients, offering updates in plain, user-friendly language.
- Contribute to a positive team environment by supporting colleagues and sharing knowledge.
- A diploma in IT or equivalent experience.
- At least 3 years' exposure to IT support or network operations.
- Strong skills in troubleshooting and resolving technical issues quickly.
- Familiarity with hardware, software, and cloud environments.
- Clear and confident communication skills, with a client-first mindset.
- Ability to juggle competing priorities and deliver results under pressure.
- A professional, well-presented manner with enthusiasm and a willingness to learn.
- You will need a QLD Drivers Licence and your own vehicle.
- Competitive negotiable hourly rate plus superannuation.
- Permanent full time position completing a 40 hour work week.
- Work with a diverse client base and gain exposure to a broad range of technologies.
- Opportunities to expand your skills through training and on-the-job learning.
- A supportive, approachable team culture that values collaboration.
- A role where no two days are the same, keeping your workday dynamic and engaging.
How To Apply
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