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Client Relationship Manager, Mid-Market

2 months ago


Sydney, New South Wales, Australia Google Full time

Company Overview

At Google, we strive to empower and create equitable opportunities for all Aboriginal and Torres Strait Islander peoples. We are committed to fostering reconciliation through our technology, platforms, and people, and we encourage Indigenous applicants to join our team. For more details, please refer to our Reconciliation Action Plan.

Minimum Qualifications:

  • Bachelor's degree or equivalent practical experience.
  • A minimum of 5 years of experience in advertising, consultative sales, business development, online media, or marketing roles.

Preferred Qualifications:

  • Proven experience in strategically assessing and achieving client success through effective sales techniques, including questioning, objection handling, and promotion.
  • Experience in launching and managing paid digital advertising campaigns, particularly using Google Ads and other digital marketing platforms.
  • Background in working with channel sales, advertisers, agencies, or clients.
  • Ability to manage and prioritize a portfolio within an advertising or media sales context.
  • Strong storytelling skills to build compelling narratives for client engagement.
  • Proven ability to achieve goals that drive growth.

About the Role

Businesses that collaborate with Google vary in size and market cap, and we recognize that a single advertising solution does not fit all. Your expertise in online media, combined with your communication and analytical skills, will shape the growth of both new and existing businesses. By leveraging your relationship-building skills, you will provide exceptional client service, conduct market research, and perform analysis. You will anticipate decision-making processes, continuously explore and uncover the business needs of key clients, and understand how our diverse product offerings can enhance their business.

As part of the Google Customer Solutions (GCS) sales team, you will act as a trusted advisor and competitive seller, focusing relentlessly on customer success by delivering the best Google has to offer to small- and medium-sized businesses (SMBs), which are essential to our communities. In this role, you will have the opportunity to work closely with business owners, making a tangible impact on their growth and success.

Key Responsibilities:

  • Establish and nurture relationships with clients, gaining insights into their business challenges, marketing goals, and success metrics.
  • Collaborate proactively with internal and external stakeholders to ensure timely and high-quality completion of workflows and projects.
  • Strategically plan and achieve growth objectives by presenting Google advertising products and solutions that align with client marketing goals.
  • Conduct forward-thinking, data-driven analyses and provide consultative recommendations that align with customer objectives, highlighting high-impact opportunities with clear, actionable insights.
  • Enhance your knowledge of Google advertising products and their applications to meet a wide array of marketing objectives.