National Relationship Manager, Mid-Market

2 weeks ago

Sydney, New South Wales, Australia American Express Full time

Lead the Way with American Express

We're committed to empowering our customers and colleagues to progress in incredible ways. As a National Relationship Manager - Middle Market Team member, you'll play a key role in driving growth within a diverse group of existing customers.

Your focus will be on maintaining a high level of customer satisfaction, account growth, and reducing attrition. You'll achieve success through a consultative selling approach, ensuring maximum account development and identifying exciting new opportunities for growth.

Key Responsibilities:

  • Retain and grow the existing relationship with a defined portfolio across multiple industries (approx. 200-250 Corporate Card Clients).
  • Regular account reviews
  • Issue resolution
  • Driving charge volume growth opportunities
  • Conducting needs assessments to embed additional American Express products & digital tools.
  • This is primarily a phone-based role with some face-to-face account management.

Requirements:

  • Demonstrate the ability to build account as well as client strategy development.
  • Experience in Identifying risk factors to protect the portfolio against loss.
  • Ability to influence & grow the business through beneficial conversations.
  • Capability in challenging the status-quo & influencing without authority.
  • An understanding of strategic account and pipeline management.
  • Resilience, Thought Leadership & ability to prioritize for success.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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