Guest Experience Ambassador

1 week ago


Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Vacation Experiences

At Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a key member of our team, you will play a vital role in ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Greet and register guests, providing them with a warm and personalized welcome
  • Offer expert advice on local attractions and activities, helping guests to make the most of their vacation
  • Ensure that all department-related paperwork is completed accurately and efficiently
  • Utilize communication equipment to provide exceptional customer service
  • Meet with guests to discuss their vacation needs and preferences, generating sales appointments for our sales centers
  • Build rapport with guests to deliver an exceptional experience, exceeding their expectations
  • Collaborate with the resort operations team to provide seamless check-in and check-out processes
  • Clearly articulate the benefits of traveling within our vacation ownership community
  • Meet targets and key performance indicators (KPIs) set by the business
  • Be available to work weekend and public holiday shifts

What We Offer:

  • Professional development opportunities to help you grow and succeed in your career
  • Discounted hotel stays across our global network
  • A dynamic and inclusive work environment that values teamwork and collaboration

Requirements:

  • Previous experience in a similar hospitality role
  • A genuine passion for delivering exceptional customer service and a love for the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a property management system (PMS) is an advantage
  • Ability to recognize and solve problems in the workplace
  • Flexibility to work a varied schedule, including nights, weekends, and public holidays


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