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Guest Experience Host

2 months ago

Airlie Beach, Queensland, Australia Wyndham Destinations Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Guest Experience Host to join our team at Wyndham Destinations. As a key member of our resort staff, you'll be responsible for providing top-notch service to our guests, ensuring their stay is nothing short of exceptional.

Key Responsibilities:
  • Greet and register guests, providing a warm and welcoming atmosphere
  • Offer expert advice on local attractions and activities, enhancing the guest's overall experience
  • Manage department-related paperwork with precision and attention to detail
  • Utilize communication equipment to provide seamless service
  • Meet with guests to discuss their vacation needs and preferences
  • Work closely with the resort operations team to ensure a smooth check-in process
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs set by the business
What We Offer:
  • Professional development opportunities to enhance your skills and career
  • Discounted hotel stays across Australia, Fiji, New Zealand, and more
  • A dynamic and inclusive work environment that values growth and development
Requirements:
  • Previous experience in a similar hotel or resort position
  • Passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic and self-motivated individual with a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Ability to work a flexible schedule, including nights, weekends, and public holidays

At Wyndham Destinations, we're committed to delivering exceptional experiences for our guests. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.