Luxury Guest Experience Specialist

6 days ago


Gold Coast, Queensland, Australia sofitel Full time

About Sofitel Gold Coast Broadbeach

We are a luxurious five-star hotel located in the heart of Broadbeach, just 200m from patrolled beaches. Our 296 beautifully appointed rooms and suites offer breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

As a key member of our team, you will have the opportunity to create unforgettable experiences for our guests. You will be part of a collaborative environment where everyone's contribution is valued, and we empower each other to bring innovative ideas to elevate our services.

Job Description:

  • Greet and welcome guests with a warm and friendly demeanor.
  • Assist with check-in and check-out processes, ensuring efficiency and accuracy.
  • Handle guest inquiries and resolve issues promptly and professionally.
  • Provide information about hotel amenities, services, and local attractions.
  • Coordinate with other departments to fulfill guest requests and ensure their comfort.
  • Maintain a neat and organized front desk area.
  • Process payments and manage guest accounts.
  • Uphold the hotel's standards of excellence in customer service and professionalism.

Requirements:

  • Previous experience in a similar role within a luxury hotel is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite.
  • Flexible schedule, including the ability to work evenings, weekends, and holidays.


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