Luxury Hotel Operations Manager

3 days ago


Gold Coast, Queensland, Australia Sofitel Mumbai BKC Full time

Company Overview:

Sofitel Mumbai BKC is a luxurious hotel located in the heart of Broadbeach, offering 296 beautifully appointed rooms and suites with breathtaking views. Our hotel is part of a leading global luxury hotel brand, committed to delivering exceptional guest experiences.

Job Description:

We are seeking an experienced Front Office Supervisor to lead our front desk team and ensure seamless guest interactions. The ideal candidate will have previous experience as a Front Office Supervisor in a luxury hotel and possess excellent leadership and problem-solving skills.

Key Responsibilities:

  • Oversee daily lobby operations and ensure guests receive a luxury experience.
  • Lead and train the Front Office team to deliver exceptional service.
  • Handle guest concerns with professionalism and resolve issues efficiently.
  • Assist in managing room inventory and operational procedures.
  • Create and implement strategies to increase revenue through upselling and loyalty engagement.
  • Collaborate with departments to ensure a flawless guest experience.

Required Skills and Qualifications:

  • Previous experience as a Front Office Supervisor in a luxury hotel.
  • Excellent leadership and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience with hotel systems and front desk operations.
  • Availability to work a rotating roster, including weekends and evenings.

Benefits:

  • Complimentary meal on shift available via Le Café.
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Discounted parking.
  • Paid birthday leave.
  • Personalized reward & recognition program.


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