Personalised Guest Experience Specialist

Main ResponsibilitiesGreet and Assist GuestsEnsure all guests receive a warm welcome and exceptional service from the moment they arrive until they depart.Persoally greet VIPs, Loyalty Members, repeat guests, and handle special requests.Anticipate and Meet Guest NeedsAnticipate guests' needs and preferences, tailoring services to create a personalised and...

Job DescriptionMain Responsibilities:Anticipate guests' needs and preferences, tailoring services to create a personalised and memorable experience.Collaborate with hotel departments to ensure seamless service and meet guest expectations.Provide detailed records of guest interactions, preferences, complaints, and resolutions.Required Skills and...

The Porter and Guest Experience Specialist role at Sofitel Gold Coast Broadbeach is a fantastic opportunity to join our team and contribute to delivering exceptional guest experiences.Your responsibilities will include greeting guests, assisting with luggage and valet parking, and providing information on hotel facilities and services. You will also be...

Customer Service Expert WantedMondrian Gold Coast is seeking a skilled Guest Services Associate to deliver exceptional guest experiences by efficiently managing the hotel's telephone system, handling guest inquiries, and addressing requests with professionalism and care.Key ResponsibilitiesAnswer Calls: Answer and route all incoming and outgoing calls in a...

About Sofitel Gold Coast BroadbeachWe are a luxurious five-star hotel located in the heart of Broadbeach, just 200m from patrolled beaches. Our 296 beautifully appointed rooms and suites offer breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.As a key member of our team, you will have the opportunity to create unforgettable...

Key ResponsibilitiesWelcome and greet all members and guests in a friendly and professional manner.Promote the benefits of membership and the club loyalty program to non-members.Accurately process Club memberships and answer incoming phone calls, including redirection and queries.Provide prompt and friendly customer-focused service to patrons purchasing...

About the RoleWe are seeking an exceptional Guest Relations Manager to join our team at Mondrian Gold Coast.This is a unique opportunity to be part of a progressive and forward-thinking brand that sets new standards in luxury hospitality. As a key member of our guest services team, you will play a vital role in delivering exceptional experiences for our...

Job Title: Guest Experience LeadDepartment: HousekeepingReports to: Residence ManagerLocation: The Star Gold CoastJob Type: Full-timeSalary: Competitive Hourly rate, plus penalty rates for weekends and public holidaysAbout the Role:The Star Residences is seeking a motivated and enthusiastic Guest Experience Lead to join our housekeeping team. As a key member...

Key Responsibilities:As a Guest Experience Team Lead at MERMAID PROPERTY SERVICES, you will be responsible for delivering exceptional guest experiences through effective management of our luxury rental properties.Primary responsibilities include marketing and promoting properties, handling guest inquiries, and managing booking processes.You will also be...

About Sofitel Mumbai BKC:Located in the heart of Broadbeach, Sofitel Mumbai BKC offers 296 beautifully appointed rooms and suites with breathtaking views. Our hotel is part of a leading global luxury hotel brand, committed to delivering exceptional guest experiences.Job Role:We are seeking an experienced Front Office Supervisor to lead our front desk team...

Royal Automobile Club of Victoria (RACV) is a leading provider of tourism and leisure experiences in Australia.We are currently seeking a skilled Front Office Receptionist to join our team at RACV Royal Pines Resort.In this role, you will be responsible for managing guest interactions, responding to inquiries, and resolving any issues that may arise.You will...

At Meriton Suites, we pride ourselves on delivering exceptional guest experiences through our commitment to quality, service, and innovation.About the RoleAs a Five-Star Guest Experience Manager, you will be responsible for managing our hotel operations, focusing on delivering exceptional guest experiences and driving business growth.Your Key...

About YouWe are seeking an experienced Executive Housekeeping Manager who shares our passion for delivering exceptional housekeeping services. In this role, you will be responsible for:Developing and implementing daily tasks for yourself and the teamConducting regular team briefings to discuss challenges and opportunitiesCollaborating with hotel leadership...

Key ResponsibilitiesLead and oversee the night team, including Front Office and concierge.Be the primary point of contact for all guest inquiries, complaints, and emergencies.Oversee the nightly audit process, ensuring that all transactions, postings, and financial reports are accurate, and discrepancies are investigated and resolved.

Company OverviewMondrian is a pioneering hospitality brand that embodies innovation and creativity in the world of travel. With its distinctive design philosophy and commitment to delivering exceptional experiences, Mondrian has become a beacon for those seeking unforgettable journeys. As a leader in the luxury hotel industry, Mondrian Gold Coast is poised...

BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwideFamily & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your...

Luxury Hotel ExperienceSofitel Mumbai BKC is a luxurious hotel that offers a unique experience for its guests. We strive to provide a clean, comfortable, and memorable stay for our guests. Our team is dedicated to ensuring that every guest feels welcome and at home.Job SummaryWe are seeking a Guest Services Associate to join our team. As a key member of our...

Become a Guest Services Director at Mondrian Gold Coast, where luxury meets imagination. We're seeking a seasoned professional with a passion for delivering exceptional service and creating unforgettable experiences for our discerning guests.In this role, you will lead by example, inspiring your team to provide warm welcomes, exceed guest expectations, and...

Hospitality RoleAre you passionate about delivering exceptional customer service and ensuring the highest standards of cleanliness and comfort? Do you have a keen eye for detail and enjoy working collaboratively with others? If so, we invite you to apply for the role of Room Attendant at Mantra Crown Towers. As a key member of our Housekeeping department,...

Job SummaryWe are seeking a skilled and dedicated Guest Room Ambassador to join our housekeeping team. As a Guest Room Ambassador, you will be responsible for ensuring that our guest rooms are clean, comfortable, and meet the highest standards of quality.You will work closely with our housekeeping team to maintain a high level of cleanliness and organization...