Hotel Guest Experience Coordinator
5 days ago
About Sofitel Mumbai BKC:
Located in the heart of Broadbeach, Sofitel Mumbai BKC offers 296 beautifully appointed rooms and suites with breathtaking views. Our hotel is part of a leading global luxury hotel brand, committed to delivering exceptional guest experiences.
Job Role:
We are seeking an experienced Front Office Supervisor to lead our front desk team and ensure seamless guest interactions. The ideal candidate will have previous experience as a Front Office Supervisor in a luxury hotel and possess excellent leadership and problem-solving skills.
Main Responsibilities:
- Oversee daily lobby operations and ensure guests receive a luxury experience.
- Lead and train the Front Office team to deliver exceptional service.
- Handle guest concerns with professionalism and resolve issues efficiently.
- Assist in managing room inventory and operational procedures.
- Create and implement strategies to increase revenue through upselling and loyalty engagement.
- Collaborate with departments to ensure a flawless guest experience.
Essential Skills and Qualifications:
- Previous experience as a Front Office Supervisor in a luxury hotel.
- Excellent leadership and problem-solving skills.
- Strong communication and interpersonal skills.
- Experience with hotel systems and front desk operations.
- Availability to work a rotating roster, including weekends and evenings.
Employee Benefits:
- Complimentary meal on shift available via Le Café.
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
- Discounted parking.
- Paid birthday leave.
- Personalized reward & recognition program.
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