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Porter and Guest Experience Specialist

1 week ago

Gold Coast, Queensland, Australia sofitel Full time

The Porter and Guest Experience Specialist role at Sofitel Gold Coast Broadbeach is a fantastic opportunity to join our team and contribute to delivering exceptional guest experiences.

Your responsibilities will include greeting guests, assisting with luggage and valet parking, and providing information on hotel facilities and services. You will also be responsible for maintaining the cleanliness and organization of the lobby and porte-cochère areas.

This role requires excellent communication and interpersonal skills, a friendly and outgoing personality, and a strong attention to detail. Previous experience in a customer service or hospitality role is preferred.

We offer a range of benefits to support your career development and well-being, including complimentary meals on shift, employee discounts on accommodation and dining, and a personalized reward and recognition program.

Key Responsibilities
  • Greet guests with a warm welcome.
  • Assist with luggage and valet parking.
  • Provide information on hotel facilities and services.
  • Maintain cleanliness and organization in the lobby and porte-cochère areas.