Luxury Hospitality Manager

2 days ago


Gold Coast, Queensland, Australia 21c Museum Hotels Full time

As a Luxury Hospitality Manager at Mondrian Gold Coast, you will be responsible for creating a seamless and unforgettable experience for our guests. Our hotel is a unique blend of luxury and innovation, where creativity and progressiveness come together to create an unparalleled atmosphere.

We're seeking a highly skilled and attentive individual who can anticipate and meet the needs of our discerning guests. As a key member of our team, you will work closely with other departments to ensure that every guest receives exceptional service and exceeds their expectations.

The ideal candidate will have extensive experience in luxury hospitality, with a proven track record of delivering outstanding results in high-pressure environments. You will possess excellent communication and interpersonal skills, with the ability to multitask and work effectively under pressure.

Main Responsibilities:

  • Provide warm welcomes and exceptional service to all guests, ensuring that every interaction is memorable and tailored to their preferences.
  • Anticipate and meet the needs of our VIP guests, including arranging special amenities and coordinating with various departments to ensure seamless service.
  • Collaborate with other hotel departments to ensure consistency in guest requests and expectations, providing daily updates on VIP and loyalty members' movements.
  • Maintain detailed records of guest interactions, preferences, complaints, and resolutions, reporting insights and recommendations to senior management for service improvements.


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