Senior Client Advocate

4 days ago

Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $120,000
Customer Success Manager

The Customer Success Manager is responsible for maintaining a book of business to meet defined goals and guarantee client satisfaction and realization of the value proposition.

This includes acting as the owner of the overall account relationship with clients in an assigned book, having a general understanding of Riskonnect practices and services, and being present and credible in the insurance and business community, and within industry alignment and accounts.

Focusing on client satisfaction, retention, and health, the successful candidate will ensure good customer health of client book, execute ongoing adoption improvement plans across customers, manage client renewals, maintain regular contact with key decision makers and stakeholders, and schedule stewardship meetings as appropriate.

  • Main Responsibilities:
  • Ensure good customer health of client book

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