Client Advocate

3 days ago

Melbourne, Victoria, Australia beBeeCare Full time $85,000 - $110,000
Job Summary

We are seeking a skilled and compassionate professional to fill the Case Manager position. The ideal candidate will possess a passion for delivering high-quality care and a commitment to improving the lives of our clients.

Key Responsibilities:
  • Participate in continuous quality improvement initiatives.
  • Conduct post-discharge follow-up assessments to evaluate patient progress, address concerns, and prevent readmissions.
  • Develop and implement reports on key performance indicators, client outcomes, and other relevant metrics.
  • Analyse data to identify trends, areas for improvement, and opportunities for optimization.
  • Manage referrals from healthcare professionals or agencies, ensuring timely communication and coordination.
  • Maintain accurate and up-to-date client records, including care plans, assessments, and communication logs.
  • Ensure compliance with privacy regulations and organisational policies.
  • Collaborate with multidisciplinary teams to optimise patient outcomes.
  • Communicate regularly with clients and their families to assess satisfaction and address concerns.
Required Skills and Qualifications:
  • Bachelor's degree in Nursing or a related field.
  • Previous experience in care coordination or a related role in the healthcare industry.
  • Strong organisational, communication, and interpersonal skills.
  • Knowledge of home care regulations and industry best practices.
  • Ability to handle and resolve conflicts effectively.
  • Proficiency in computer applications, including Microsoft Office and care management software.
  • CPR and First Aid certification.
Preferred Skills:
  • Clinical Expertise: Proven experience in providing direct client care and ensuring safety.
  • Ability to develop, implement, and evaluate organisational and client-focused documentation.
  • Good understanding of government funding environments and aged care (all levels of Home Care Packages).
  • Good understanding of hospital discharge environments.
  • Excellent verbal and written communication skills.
  • Intermediate to advanced computer skills, including familiarity with CRM systems.

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