Client Security Advocate

Job Title:

Client Success Strategist

About the Role:

We are seeking an exceptional Client Success Strategist to join our team. In this role, you will play a pivotal part in supporting clients by providing expert analysis and insights. Your primary responsibility will be to conduct quarterly review sessions with clients, dissecting monthly reports and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day periods.

Key Responsibilities:

1. Client Review Sessions: Conduct quarterly client reviews, analysing monthly reports to extract and present trends and insights.
2. Strategic Recommendations: Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture.
3. Service Enhancement: Identify and recommend additional services to meet clients' evolving needs, coordinating with the sales team to align on scope and delivery requirements.
4. Technical Escalations: Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.
5. Collaboration: Collaborate with Account Management to drive service uplift and operational efficiencies.

Requirements:

• IT and Cybersecurity: Strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
• Security Tools: Proficiency in security tools, with the ability to interpret and translate technical data for clients.
• Client Support: Experience in delivering client support, with a focus on analysing and communicating complex information clearly and effectively.

Soft Skills:

• Communication: Exceptional communication and presentation skills to distil technical information for clients with varying levels of expertise.
• Relationship Building: Ability to build lasting client relationships, acting as a trusted technical advisor with a customer-centric approach.
• Analytical Skills: Strong analytical skills for trend analysis, forecasting, and data-driven recommendations.
• Attention to Detail: High attention to detail, ensuring reports and recommendations meet client needs and quality standards.

Customer Interaction:

• Client Relationship Management: Proven experience in client relationship management, including leading review sessions and making strategic recommendations.
• Trend Analysis: Capability to conduct and present trend analyses in a quarterly review format.
• Needs Assessment: Commitment to identifying clients' needs and proactively suggesting tailored solutions and services.

Personal Attributes:

• Continuous Learning: Enthusiasm for continuous learning and a proactive approach to self-development.
• Drive and Motivation: Drive to deliver exceptional client support and meet quarterly engagement objectives.
• Teamwork: Ability to work effectively within a team, sharing knowledge and supporting cross-functional goals.

Application Process:

A cover letter addressed to the Hiring Manager is mandatory for this role. You will not be considered if this is not included.

Benefits:

• Career Development: Join a supportive and driven team where each client relationship is valued.
• Growth Opportunities: Collaborative and growth-oriented culture with opportunities for career development.
• Work-Life Balance: Hybrid working environment, with some in-office presence expected if based in Victoria.
• Competitive Salary: Competitive salary package up to $110,000.00 base plus superannuation with pathways for advancement.

Why Us?

We are a company that prioritizes client success and strives to exceed expectations. If you're ready to take ownership of client success and contribute to an inclusive and dynamic team, we encourage you to apply.

Seniority Level:

• Mid-Senior Level:

Employment Type:

• Full-Time:

Job Function:

• Customer Service:

Industries:

• IT Services and IT Consulting:

Location:

Melbourne, Victoria, Australia

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