Front Office Duty Manager

7 days ago


Albert Park, South Australia AccorHotel Full time
About the Role

We are seeking an experienced and enthusiastic Duty Manager to join our Front Office team at Pullman & Mercure Melbourne Albert Park.

As a key member of our team, you will be responsible for leading a shift of front office professionals, ensuring our guest experience is at the forefront at all times.

You will assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.

Additionally, you will assist with the management of the team, including training and development, ensuring the team's success.

Responsibility for the health and safety of all patrons, guests and staff members is also a key aspect of this role.

About You

We are looking for someone who is personable, proactive and has a desire to take initiative and responsibility for the team.

Previous experience in a similar role is highly regarded, as is excellent time management skills and strong communication and customer service skills.

A strong desire to grow your skills and progress your managerial experience is also essential.

Ability to work autonomously when leading the overnight team and previous experience with a PMS (Opera experience will be highly regarded) are also highly valued.

Reliability and flexibility to work a rotating roster, including overnight, weekends and public holidays, are also required.

A strong desire to achieve high results, driven by success, is also a key aspect of this role.

Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain) are also necessary.

Benefits and Perks

We offer a range of benefits and perks, including an on-site car park, access to a confidential Employee Assistance Program, an inclusive and diverse environment, a friendly and supportive work environment, reward and recognition programs, mentoring and career development along-side experienced and dedicated professionals, and global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you.

We are unable to provide sponsorship for this role, so Australian working rights are required.



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