Customer Service Representative
4 hours ago
As a Customer Service Representative at TE Connectivity, you will play a vital role in interacting with customers and company representatives to handle various pre-sales or post-sales service functions. Your primary responsibility will be to take and process transactions via phone, internet, and correspondence from customers and representatives while responding to inquiries about TE's products or services. You may also promote and sell our company's products or services as well as investigate and resolve customer complaints. The key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Key Responsibilities
Some of your key responsibilities will include managing incoming customer orders, phone and email enquiries relating to price, delivery, and product selection. You will also respond to customer technical enquiries with information provided from Hub TSE's and/or Product Management. Additionally, you will update key accounts with regular open order status reports and work closely with Industrial and Utility Sales teams as required to support the allocated customer base.
Identifying Opportunities
You will identify new business opportunities and engage with relevant team members to close opportunities. This involves helping clients identify additional needs from our product portfolio. You will review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics. Furthermore, you will attend to customer queries on outstanding orders, providing accurate information in a timely manner to Logistics, Stores, and Production to enable despatch to meet customer request.
Continuous Improvement
As part of the team, you will undertake other duties as required from time to time by the Sales Operations Manager. You will provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process. Moreover, you will be involved in continuous improvement programmes that are aimed at achieving excellence in customer service. You will follow all TE's internal procedures and policies and act in the best interest of both internal and external customers. Finally, you will support CSS other team members as required.
Requirements
To succeed in this role, you will require secondary education level and high proficiency with SAP Microsoft & MRP applications. Additionally, you will need to demonstrate ability to organise self and manage multiple tasks. Previous Customer Service / Sales experience is essential, as well as the ability to adapt to different types of customers. You must be able to manage high workload with quick accurate responses to customer inquiries and communicate confidently and effectively. You will also work as part of a close Customer Service team to provide an Exceptional Customer Experience.
Salary Information
This position offers a competitive salary of around $65,000 per annum, depending on location.
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