Technical Sales Representative

3 days ago

Berkeley Vale, New South Wales, Australia TE Connectivity Full time
Unlock Your Potential in Customer Service

About the Role:

We are seeking a skilled Technical Sales Representative to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and support to our valued customers.

Your Key Responsibilities:

  • Manage incoming customer orders, phone and email inquiries related to price, delivery, and product selection.

  • Respond to customer technical inquiries with information provided from Hub TSE's and/or Product Management.

  • Update key accounts with regular open order status reports.

  • Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.

  • Identify new business opportunities and engage with relevant team members to close opportunities.

  • Help clients identify additional needs from our product portfolio.

  • Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.

  • Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.

  • Provide accurate information in a timely manner to Logistics, Stores, and Production to enable despatch to meet customer request.

  • Complete paperwork interfacing with other Departments, requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.

  • Attend meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.

  • Undertake other duties as required from time to time by the Sales Operations Manager.

  • Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.

  • Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.

  • Follow all TE's internal procedures and policies.

  • At all times act in the best interest of both internal and external customers.

  • Support CSS other team members as required.

  • Ensure all relevant sales documentation is filed accurately to align with TE CRD Order Management Policy.

  • Ensure customer returns (RMA's) are managed from initial enquiry through to credit issue.

  • Ensure adequate notice of absence is provided to allow coverage of the role.

Why Join Our Team?

As a Technical Sales Representative, you will have the opportunity to work with a diverse range of customers and develop strong relationships with key stakeholders. You will also be part of a dynamic team that is committed to delivering exceptional customer service and support.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per annum.

  • Ongoing training and development opportunities to enhance your skills and knowledge.

  • A collaborative and supportive work environment.

  • The chance to work with a leading company in the industry.

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Requirements:

To be successful in this role, you will need to possess:

  • Secondary Education Level.

  • High proficiency with SAP Microsoft & MRP applications.

  • Ability to organise self and manage multiple tasks.

  • Previous Customer Service / Sales experience essential.

  • The ability to adapt to different types of customers.

  • Manage high workload with quick accurate responses to customer inquiries.

  • Be able to communicate confidently and effectively.

  • Work as part of a close Customer Service team to provide an Exceptional Customer Experience.

Competencies:

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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