Customer Service Representative

4 weeks ago


Berkeley Vale, New South Wales, Australia TE Connectivity Full time

Job Overview

At TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. As a Customer Service Specialist II, you'll play a key role in delivering exceptional customer experiences by interacting with customers, sales teams, and other stakeholders to resolve inquiries and issues related to our products and services.

Key Responsibilities

  • Manage customer orders, phone, and email inquiries, and respond to technical queries with accurate information.
  • Update key accounts with regular open order status reports and work closely with sales teams to support allocated customer bases.
  • Identify new business opportunities and collaborate with relevant team members to close deals.
  • Provide accurate information to logistics, stores, and production to ensure timely dispatch and meet customer requests.
  • Complete paperwork and interface with other departments to process requests for credit and customer returns.
  • Attend meetings with the supply chain manager and sales manager to discuss sales performance and key account customer sales strategy.
  • Undertake other duties as required by the sales operations manager and provide input on key accounts to the supply chain manager.

Requirements

  • Secondary education level.
  • High proficiency in SAP, Microsoft, and MRP applications.
  • Ability to organize self and manage multiple tasks.
  • Previous customer service/sales experience essential.
  • Ability to adapt to different customer types and manage high workloads with quick, accurate responses.
  • Effective communication and teamwork skills.

Competencies

Integrity, accountability, inclusion, innovation, and teamwork are essential values for this role.



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