Customer Service Representative
4 weeks ago
Job Overview
At TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. As a Customer Service Specialist II, you'll play a key role in delivering exceptional customer experiences by interacting with customers, sales teams, and other stakeholders to resolve inquiries and issues related to our products and services.
Key Responsibilities
- Manage customer orders, phone, and email inquiries, and respond to technical queries with accurate information.
- Update key accounts with regular open order status reports and work closely with sales teams to support allocated customer bases.
- Identify new business opportunities and collaborate with relevant team members to close deals.
- Provide accurate information to logistics, stores, and production to ensure timely dispatch and meet customer requests.
- Complete paperwork and interface with other departments to process requests for credit and customer returns.
- Attend meetings with the supply chain manager and sales manager to discuss sales performance and key account customer sales strategy.
- Undertake other duties as required by the sales operations manager and provide input on key accounts to the supply chain manager.
Requirements
- Secondary education level.
- High proficiency in SAP, Microsoft, and MRP applications.
- Ability to organize self and manage multiple tasks.
- Previous customer service/sales experience essential.
- Ability to adapt to different customer types and manage high workloads with quick, accurate responses.
- Effective communication and teamwork skills.
Competencies
Integrity, accountability, inclusion, innovation, and teamwork are essential values for this role.
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