State Manager QLD, Business Development and Growth Leader
4 days ago
We are seeking a highly experienced and dynamic State Manager to lead our SME and Small Business portfolio across QLD. As a key member of our Senior Leadership Team, you will be responsible for driving business growth, delivering exceptional customer outcomes, and leading high-performing teams.
Key Responsibilities- Leadership and Team Management: Recruit, lead, and inspire high-performing teams to deliver exceptional customer experiences and business outcomes.
- Customer Focus: Coach your leaders to enhance customer conversations, ensuring customer needs are met while promoting growth and success.
- Business Growth: Champion initiatives that improve the customer journey and eliminate pain points across channels.
- Culture and Compliance: Foster a culture of growth and risk awareness, ensuring compliance and championing a customer-first mindset.
- Business Performance: Drive business performance by developing strategic plans and leveraging key relationships across the organization to grow the SME and Small Business portfolio.
- Stakeholder Management: Collaborate with senior stakeholders to influence outcomes and lead strategic initiatives across the business.
As a leader of leaders, you will have the opportunity to drive a high-performance and collaborative culture, as well as be part of the ongoing growth and development of the SME and Small Business segment. You will build your profile internally and externally with stakeholders and be part of the future of a business that has been around for 200 years and whose vision is becoming one of the world's great service companies.
We will back you in the development of your career, with internal career prospects and flexible working. You'll also be backed by a fantastic team of people in a can-do, supportive structure.
Requirements- Leadership Experience: Proven success in a Business Banking sales leadership role with evidence of lending growth, winning market share, and leading an engaged team.
- Business Acumen: Deep understanding of Business lending, with a strong focus on end-to-end origination and credit risk.
- Strategic Thinking: Strategic thinking and execution skills that allow you to deliver on key metrics such as NPS, customer growth, and deposit performance.
- Team Development: Passion for recruiting and developing a high-performing team while creating career pathways within your team.
- Stakeholder Management: Strong stakeholder management skills and a track record of driving collaborative success across multiple business units.
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