Elevate Customer Experience with Conversational AI Design

3 weeks ago


Sydney, New South Wales, Australia Woolworths Full time
Company Overview

We are Woolworths Group, a leading retail and consumer goods company in Australia and New Zealand. Our purpose is to create better experiences together for a better tomorrow.

About the Role

We are seeking an experienced Senior Conversation Designer to join our technology business at the heart of Australia's largest retailer. As a key member of our development squad, you will lead the implementation of conversational AI solutions that enhance customer experiences across our ecosystem.

Key Responsibilities

You will be responsible for designing user experiences, defining bot strategy, and collaborating with product teams to drive the adoption of Generative AI technologies such as LLMs and prompt engineering. Additionally, you will champion conversational design within the organization, advocating for its importance and driving every stage of the CxD process.

Requirements

To succeed in this role, you will need expertise in conversational interfaces or voice assistants, experience with NLU & LLM AI, and user research skills. You should also be comfortable working in a fast-paced, collaborative environment and have a passion for learning and innovation.

What We Offer

As a valued member of our team, you can expect a competitive salary of $120,000 - $150,000 per year, depending on your level of experience. You will also enjoy a range of benefits, including access to our wellness program, Sonder, and a flexible work arrangement that allows you to balance your work and personal life. We are committed to creating an inclusive workplace where everyone feels welcome and valued.



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