Conversation Experience Designer for WooliesX
2 weeks ago
We are Woolworths Group, a leading retailer in Australia and New Zealand.
About UsWe are a dynamic and inclusive workplace with over 200,000 team members. Our purpose is to create better experiences together for a better tomorrow.
Our customer-centric technology business is at the heart of our retail operations. We aim to provide best-in-class customer service powered by AI that is convenient and personalised, resulting in high levels of customer satisfaction.
Job DescriptionThe Senior Conversation Designer - Agent Experience & Technology will lead the implementation of the latest methodologies, bringing the power of GenAI to life, enabling digital shopping magic for customers across our ecosystem.
- Craft conversation experiences for our custom virtual assistants to have natural, contextual conversations over hundreds of topics, in several modalities.
- Lead testing conversational concepts with customers and develop user-centric solutions that are simple, intuitive, and delightful.
- Collaborate with the product team to define bot strategy, designing user experiences, and implement LLMs, prompt engineering, and other tools into our design stack.
To be successful in this role, you will need:
- Expertise in conversational interfaces or voice assistants.
- Experience in both NLU & LLM AI, including utilising Generative AI.
- User research experience, comfortable with usability tests and translating user research into practical product improvements.
- Agile environment experience, able to work in a fast-paced, collaborative environment.
You will enjoy:
- A competitive salary of $120,000 - $150,000 per year, depending on your level of experience.
- Team Discounts across our range of brands and a robust rewards program.
- Parental Leave benefits, including 12 weeks paid parental leave for primary caregivers and 4 weeks paid leave for secondary caregivers.
- Access to Sonder, providing free confidential support for team members and their families.
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Sydney, New South Wales, Australia WooliesX Full timeAbout WooliesXWe are a dynamic technology business, powering Australia's largest retailer. Our Purpose is to create better experiences together for a better tomorrow.
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