Digital Experience Architect

2 weeks ago

Sydney, New South Wales, Australia WooliesX Full time

We are Woolworths Group, a leading retail company with a customer-centric approach. Our Purpose is to create better experiences together for a better tomorrow.

As a Digital Experience Architect - Conversational Innovation, you will be part of our technology business and play a key role in implementing the latest methodologies to bring GenAI to life, enabling digital shopping magic for customers across our ecosystem.

The estimated salary for this role is around $120,000-$180,000 per annum, depending on experience, based on industry standards in Surry Hills.

About the Role
  • You will lead the implementation of conversational interfaces and voice assistants, crafting high-quality chat and voice assistant demos and designs.
  • Collaborate with the product team to define bot strategy, designing user experiences and implementing LLMs, prompt engineering, and other tools into our design stack.
  • Advocate for the importance of Conversational Design and drive every stage of the CxD process, improving content governance, workflows, and organisational structure.

This role requires expertise in conversational interfaces, NLU & LLM AI, user research, agile environment experience, and passion for learning and innovation.

About You
  • You have a strong background in conversational interfaces or voice assistants, with expertise in crafting high-fidelity chat and voice assistant demos and designs.
  • You possess experience in both NLU & LLM AI, utilising Generative AI and familiar with NLU, implementing LLMs, prompt engineering, and knowledge base retrieval.
  • You are skilled in user research, able to translate user research into practical product improvements through usability tests.
  • You are comfortable working in a fast-paced, collaborative environment, with a willingness to learn and adapt to new technologies.

In return for your expertise, we offer a range of benefits, including team discounts, parental leave, and access to Sonder for financial, medical, and psychological support.

At Woolworths Group, diversity, equity, inclusion, and belonging are core values. We welcome candidates from diverse backgrounds and encourage all applicants to apply.

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