Help Customers Drive Success
2 weeks ago
At our finance organisation, we're seeking a skilled Customer Service Representative
We have an exciting opportunity in our dynamic customer operations environment where you'll be responsible for resolving customer queries and complaints in a timely and professional manner.
Key Responsibilities:
- Providing excellent customer service and managing inbound calls and queries
- Operating phone calls professionally, transferring calls where needed
- Assisting in providing reporting to Management when required
- Rotating roster between the office hours of 8.00am - 7:00pm Monday to Friday
- Resolving customer issues on first call resolution
Requirements for Success:
- Experience managing and responding to customer complaints
- Proven experience being self-motivated and results-driven with an ability to show initiative
- Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
- Strong written and verbal communication skills
- Intermediate experience in the Microsoft suite of products
- Previous or current Customer Service/ Collections experience/ Insurance is advantageous
What We Offer:
- Excellent training and ongoing support
- Great work culture and office environment
- Flexibility to work on a rotating roster from Monday to Friday
Work Arrangements: We offer hybrid working arrangements which provide flexibility and autonomy in your work schedule.
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