Drive Business Success

1 day ago

Melbourne, Victoria, Australia beBeeGrowth Full time $85,000 - $110,000
About the Role

We are seeking an experienced professional to join our team as a Business Growth Specialist. In this role, you will be responsible for driving business growth and success through strategic customer relationships.

You will own the relationship with small to medium-sized businesses, guiding them from onboarding through to renewal, ensuring they achieve maximum value from our platform.

As part of this role, you will start in our customer support team, spending time learning the product and better understanding our customers' usage patterns before commencing your day-to-day responsibilities.

Key aspects of the role include:

  • Managing a portfolio of SMB accounts, driving adoption, retention, and growth.
  • Leading customer onboarding journeys, ensuring smooth implementation and quick time-to-value.
  • Conducting regular business reviews to track customer health and identify expansion opportunities.
  • Proactively identifying at-risk accounts and implementing retention strategies.
  • Partnering with customers to understand their business goals and mapping our solutions to their needs.
  • Creating and delivering training content to help SMB customers maximize their return on investment.
  • Collaborating with our Product team on customer feedback to influence our roadmap.
  • Using data and analytics to drive customer success metrics, such as adoption, engagement, and Net Promoter Score (NPS).
Requirements
  • A strong commercial acumen with the ability to have business-level conversations.
  • Comfortable presenting to groups and running virtual training sessions.
  • Data-driven mindset with experience using CRM systems.
  • Natural problem-solver who can think on their feet.
  • Passionate about leveraging technology to drive customer outcomes.
  • Team player who thrives in a fast-paced, ambitious environment.
What We Offer

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about helping businesses succeed, and we believe in recognizing and rewarding our employees' hard work and dedication.

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