Customer Success Lead
2 days ago
About the Role
We are seeking a seasoned Customer Success Professional to join our team. In this critical role, you will be responsible for driving adoption and retention of our platform among existing customers.
As a Customer Success Professional, you will serve as a trusted advisor to our customers, providing guidance and support to help them achieve their goals and objectives.
Key responsibilities include:
- Coordinate with cross-functional teams to identify opportunities for upsell and cross-sell based on customer product usage.
- Work closely with customers to surface opportunities for training and knowledge base expansion.
- Lead evangelism efforts as a trusted advisor from our company to the customer.
Requirements
To be successful in this role, you will need:
- 3+ years of experience in customer success or sales, business process improvement, or automation.
- Ability to drive adoption and retention, with interest in use cases and influence in expansion.
What You Will Achieve
By joining our team as a Customer Success Professional, you will have the opportunity to make a meaningful impact on our customers' success. Your contributions will be instrumental in helping us achieve our business objectives and drive growth.
Why Join Us?
We offer a dynamic work environment that supports amazing people in doing their best work every day. Our culture is built on collaboration, innovation, and a passion for delivering results.
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