Driving Client Success

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000
Unlock New Horizons as a Senior Customer Success Leader

    In this pivotal role, you will spearhead the implementation of onboarding critical clients, overseeing all facets from project management to account management.

    This strategic position combines project leadership, hands-on execution, process enhancement, and customer advocacy to drive exceptional client outcomes and long-term retention.

Key Responsibilities
  • Drive the onboarding of key merchants, facilitating seamless project management between cross-functional teams.
  • Continuously refine the onboarding process to ensure smooth client transitions and set realistic expectations.
  • Serve as the primary point of contact for high-value clients, fostering strong partnerships and ensuring operational excellence.
  • Catalyze problem-solving for complex customer escalations by bridging warehouse operations and remote customer support teams.
  • Monitor performance data to identify operational or commercial risks.
  • Act as the voice of the customer, collecting feedback, analyzing data, and synthesizing insights for the tech and operations team.
Requirements
  • 5+ years of experience in Customer Success, Project Management, Technical Account Management, Implementation/Delivery Management, or other business-facing roles.
  • Exceptional communication skills and confidence working with diverse stakeholders.
  • A proven track record of solving complex operational problems spanning technical systems, supply chain constraints, and commercial relationships.
  • A strong commercial acumen and comfort engaging in discussions balancing client success with business viability.
  • Experience working cross-functionally with product, tech, and operations teams.
  • Exceptional communication skills, including the ability to simplify complex issues for diverse audiences.

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