Senior Technical Claims Operations Specialist

1 week ago

Brisbane, Queensland, Australia beBeeClaims Full time $140,000 - $170,000
Job Title: Senior Claims Manager

We are seeking a senior claims manager to support our runoff strategy as we exit intermediated distribution channels. This influential role requires designing and overseeing outsourced claims processes, monitoring partners' compliance with contractual and regulatory obligations, and maintaining an award-winning customer experience.

Key Responsibilities:

  • Support oversight frameworks for partners' claims operations
  • Conduct assurance activities, including audits and reviews, to ensure regulatory and code compliance
  • Report on partner performance to stakeholders and manage action plans
  • Oversee referrals for claims exceeding partners' financial delegations

Risk Management / Workplace Health & Safety:

  • Proactively manage risks by reporting incidents and improving processes
  • Follow workplace health and safety policies to ensure a safe working environment for yourself and others
  • Promote a strong risk culture across the team and business

Requirements:

  • 10+ years of technical claims experience in personal lines and SME
  • Strong understanding of claims service best practices
  • Experience with underwriting agencies or third-party claims administrators is highly desirable
  • Skilled technical claims auditor, able to deliver constructive feedback
  • Deep knowledge of financial services legislation and technical requirements
  • Proven track record of driving continuous improvement
  • Strong research, analysis, and evidence-based recommendation skills
  • Excellent written and verbal communication
  • Thrives in a dynamic, autonomous work environment

Working Arrangements:

Hybrid model: office-based Tuesday to Thursday, remote Mondays and Fridays

Workplace Flexibility:

Two Brisbane locations available: Sippy Downs and Fortitude Valley

  • Technical Claims Specialist

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $140,000

    Deliver Exceptional Customer Experience and Claims PerformanceThe purpose of this role is to deliver exceptional customer experience and claims performance.This involves working collaboratively with the Leader, direct customers, team members and third parties to find solutions consistent with their needs and business objectives.Place the customer at the...

  • Senior Claims Specialist – High Value and Complex Claims

    6 days ago

    Brisbane, Queensland, Australia Suncorp Group Limited Full time

    Take the next step. Be part of something bigger at Suncorp.Senior Claims Specialist – High Value and Complex ClaimsLead complex liability and professional indemnity claims with strategic impactCollaborate with legal teams, panel firms, and internal stakeholdersDrive resolution of high-value claims and contribute to technical excellenceWe're seeking a...

  • Claims Officer

    2 weeks ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Claims Officer

    2 weeks ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Senior Claims Specialist – High Value And Complex Claims

    1 week ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    OverviewSenior Claims Specialist – High Value and Complex Claims role at Suncorp Group. This is a 12-month contract to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage litigation, and collaborate with internal legal teams and external...

  • Senior Claims Specialist – High Value and Complex Claims

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    OverviewSenior Claims Specialist – High Value and Complex Claims role at Suncorp Group. This is a 12-month contract to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage litigation, and collaborate with internal legal teams and external...

  • Senior Claims Specialist – High Value and Complex Claims

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    OverviewSenior Claims Specialist – High Value and Complex Claims role at Suncorp Group. This is a 12-month contract to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage litigation, and collaborate with internal legal teams and external...

  • Ctp Technical Claims Specialist

    3 days ago

    Brisbane, Queensland, Australia Youi Pty Ltd Full time

    **Purpose of the role**The CTP Technical Claims Specialist oversees Youi's CTP claims portfolio, ensuring sound technical decisions, compliance with legislation, and best practice in injury claims. Working closely with our third-party provider, the role involves reviewing complex claims, guiding strategy, supporting dispute resolution, coaching staff, and...

  • Senior Financial Lines Claims Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $120,000

    Job TitleSenior Claims AdvisorJob Description:We are seeking a seasoned professional to fill the role of Senior Claims Advisor. As a key member of our team, you will provide high-level expertise and manage claims under Directors & Officers (D&O), Professional Indemnity, and other financial lines classes of business to determine coverage.You will serve as an...

  • Senior Claims Coach

    1 week ago

    Brisbane, Queensland, Australia beBeeCoach Full time $120,000 - $150,000

    Job OpportunityBe part of a leading insurer in an award-winning claims team.Deliver tailored coaching and training programs to enhance individual and team performance.Collaborate with frontline leaders to develop and implement performance plans focused on technical excellence.Design processes and learning frameworks that align with business objectives.Key...