Senior Claims Specialist – High Value and Complex Claims

2 days ago

Brisbane, Queensland, Australia Suncorp Group Full time
Overview

Senior Claims Specialist – High Value and Complex Claims role at Suncorp Group. This is a 12-month contract to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage litigation, and collaborate with internal legal teams and external counsel. This role supports the technical development of the broader claims team and helps ensure claims are resolved efficiently and fairly.

What You'll Do
  • Manage end-to-end claims across class actions, cluster claims, and high-value exposures
  • Provide strategic advice on policy interpretation, litigation, and claim resolution
  • Collaborate with internal legal teams, panel firms, and counsel to manage legal complexities
  • Attend mediations, settlement conferences, and court proceedings as required
  • Support technical oversight and mentoring within the Specialty claims team
  • Develop governance frameworks and reporting for emerging risks and financial impacts
  • Promote alignment of claims strategies across internal stakeholders
  • Contribute to process improvements and cost reduction initiatives
  • Operate within delegated authority and promote a positive risk culture
What You'll Bring
  • Tertiary qualifications in law, business, or insurance (mandatory)
  • Industry qualifications such as Diploma in Financial Services (mandatory)
  • 5–10 years' experience managing complex liability or professional indemnity claims
  • Litigation experience, including briefing panel firms or direct involvement (mandatory)
  • Strong analytical, negotiation, and decision-making skills
  • Excellent communication and stakeholder engagement capabilities
  • Experience mentoring and developing team members
  • Sound knowledge of relevant legislation and claims systems
What You'll Enjoy
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail stores and insurance products
  • Payroll giving, donation matching and paid volunteer leave
  • Ongoing study support and career development programs
  • Employee assistance program and dedicated employee council

Explore our full benefits:

At Suncorp, we believe our strength lies in the diversity, talent, and passion of our people. We're committed to an inclusive culture where everyone feels valued, connected, and empowered to thrive. If you require support or adjustments to participate equitably in our recruitment process or in the workplace, please contact for a confidential conversation.

Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Finance and Sales
  • Industries: Financial Services and Insurance

Brisbane, Queensland, Australia


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