Regional Service Operations Manager

3 weeks ago

Townsville, Queensland, Australia Hitachi Full time
About the Role

We are seeking a highly motivated and experienced leader to join our team as Regional Service Operations Manager in North Queensland.

In this key role, you will be responsible for planning, leading, and managing all aspects of parts and service operations across an expansive territory. Your primary focus will be on providing high-level customer service while working closely with your teams to achieve departmental safety, quality, production, and financial KPI targets.

Reporting to the Townsville Branch Manager, your responsibilities will include:

  • Maintaining compliance with WHS, Environmental, and QA policies.
  • Promoting an inclusive and collaborative safety culture aligned to HCA safety beliefs and behaviours, with a strong focus on achieving an interdependent safety culture.
  • Managing department profit and loss, including achieving revenue, expense, and gross profit targets.
  • Monitoring department utilisation and efficiency performance and managing processes and controls to achieve production targets.
  • Overseeing accuracy and timeliness of customer quote submission, follow up, and invoicing.
  • Staff recruitment, career development, and performance evaluation.
  • Customer relationship management.
About You

To succeed in this role, you will need to have a demonstrated safety focus with a strong understanding of WHS principles. You should also have the ability to engage with and positively enable a team of dedicated and talented staff to achieve business objectives.

You will require a developed understanding of and experience managing operational after sales parts & service support functions, as well as well-developed negotiation and dispute resolution skills, with the ability to navigate complex issues.

A developed organisational and time management skill set, with the ability to prioritise and effectively manage multiple work fronts, is essential. Additionally, you should have the ability to understand technical information and interpret technical data, as well as an in-depth understanding of maintenance planning and scheduling methodology.

Finally, you should possess advanced written and verbal communication skills, and intermediate computer skills (MS Office suite).

About Hitachi

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer and value diversity at our company.

The salary range for this role is approximately AU$95,000 - AU$125,000 per annum, depending on experience. This is a permanent full-time position offering excellent benefits and opportunities for professional growth and development.

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