Service Operations Manager

6 days ago


Townsville, Queensland, Australia Rentokil Initial Full time

We are seeking a seasoned Service Operations Manager to lead our Pest Control Team in Townsville. This is a great opportunity for an experienced leader to make a positive impact on our customers and team.

About the Role

The successful candidate will be responsible for coaching, mentoring, and training the team to achieve targets. They will also monitor and review service productivity rates, implement regional operational plans, and conduct quality audits.

Key responsibilities include:

  • Developing and implementing strategies to improve service efficiency and quality.
  • Coaching and mentoring team members to achieve their full potential.
  • Maintaining high standards of customer service and ensuring the team meets company expectations.

The ideal candidate will have:

  • Pest Control Licenced or willing to obtain a licence within the first 5 months.
  • At least 3 years of experience in a similar services role and management position.
  • Excellent communication and commercial skills.
  • The drive to lead by example and set a high standard of customer service.
About Us

Rentokil Initial is a global expert in pest, hygiene, and indoor plant care. We pride ourselves on being a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet.

We operate three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company employs over 56,000 people across more than 80 countries, supporting over 5 million customers.



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