Workflow Optimisation Lead

3 hours ago

North Lakes, Queensland, Australia Fuse Recruitment Full time
Drive Operational Excellence in Claims Handling

Fuse Recruitment is seeking an experienced Claims Process Improvement Specialist to join our client, a leading domestic insurer in Australia. As a key member of the Recoveries & Settlements Team, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement of claims procedures.

Key Responsibilities:
  • Analyse and identify areas of improvement in claims handling from initial reporting to settlement and recovery.
  • Develop and implement optimisation strategies to reduce costs, minimise leakage, and enhance third-party customer experience.
  • Monitor the effectiveness of process optimisation initiatives and provide accurate and insightful reports.
  • Foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes.
  • Provide process training on new procedures, systems, and tools implemented as part of the optimisation initiatives.
Requirements:
  • 3-5 years of experience in motor claims or process optimisation, preferably within a personal insurance context.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders.
  • Demonstrated ability to effectively engage, influence, and develop others.
What We Offer:
  • Paid training and development opportunities.
  • Additional days of leave, including a paid 'ME' day and one paid volunteer leave day annually.
  • Option to purchase up to two additional weeks of leave per year.
  • Paid parental leave.

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