Optimisation Lead

1 week ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

The Optimisation Lead will play a pivotal role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the motor claims journey.

Key Responsibilities
  • Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement that drive efficiency and accuracy and improve overall claim outcomes.
  • Develop and implement optimisation strategies by working with key stakeholder groups across the business to identify automation opportunities, implement digital solutions, and leverage technology to enhance efficiency, reduce costs, and improve claim outcomes.
  • Develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
  • Foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes. This includes gathering feedback, addressing concerns, and ensuring smooth implementation of optimisation initiatives and monitoring to assess embedment.
  • Provide process training and support to team members on new processes, systems, and tools implemented as part of the optimisation initiatives. This involves leading change management efforts, identifying training needs, and ensuring that employees are adequately prepared to adopt the new ways of working.
  • Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
  • Exhibit strong leadership skills by inspiring, motivating, and influencing team members to identify process and system opportunities by fostering a culture of continuous learning, collaboration, and excellence.
Requirements
  • Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate in motor claims.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.
  • Demonstrated ability to effectively engage, influence, and develop others.
  • High-level conceptual, analytical, and problem-solving skills and the ability to develop innovative solutions.
  • High-level project management experience, including the ability to deliver results to agreed timeframes.
About Us

Auto & General is the fastest-growing major motor and home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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