Optimisation Lead

1 week ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

The Optimisation Lead will play a pivotal role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Motor Claims journey.

Key Responsibilities
  • Process Analysis: Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement that drive efficiency and accuracy and improve overall claim outcomes.
  • Development and Implementation of Optimisation Strategies: Work with key stakeholder groups across the business to identify automation opportunities, implement digital solutions, and leverage technology to enhance efficiency, reduce costs, and improve claim outcomes.
  • Performance Monitoring and Reporting: Develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
  • Stakeholder Engagement, Collaboration, and Communication: Foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes. Gather feedback, address concerns, and ensure smooth implementation of optimisation initiatives and monitoring to assess embedment.
  • Training and Change Management: Provide process training and support to team members on new processes, systems, and tools implemented as part of the optimisation initiatives. Lead change management efforts, identify training needs, and ensure that employees are adequately prepared to adopt the new ways of working.
  • Data Analysis and Reporting: Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
  • Leadership and Influence: Exhibit strong leadership skills by inspiring, motivating, and influencing team members to identify process and system opportunities by fostering a culture of continuous learning, collaboration, and excellence.
About You

We're looking for a highly skilled and experienced professional who can bring a well-developed and demonstrated understanding of legislative, regulatory, and compliance obligations to operate in Motor Claims. You'll need excellent analytical, problem-solving, and decision-making skills, as well as exceptional communication and interpersonal skills to liaise effectively with various stakeholders.

You'll also need to have a demonstrated ability to effectively engage, influence, and develop others, as well as high-level conceptual, analytical, and problem-solving skills to develop innovative solutions. High-level project management experience is also essential, with the ability to deliver results to agreed timeframes.

About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're excited about the future and are always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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