Workflow Optimisation Lead

1 week ago

North Lakes, Queensland, Australia Fuse Recruitment Full time
About the Role

Fuse Recruitment is seeking a highly skilled and experienced Workflow Optimisation Lead to join our client's Recoveries & Settlements Team. As a key member of the team, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement of claims procedures.

Key Responsibilities
  • Analyse and identify areas of improvement in claims handling from initial reporting to settlement and recovery, with the aim to reduce costs, minimise leakage including fraud detection, enhance third-party customer experience, and expedite the settlements and recovery process.
  • Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement that drive efficiency and accuracy and improve overall claim outcomes.
  • Develop and implement optimisation strategies, including automation opportunities, digital solutions, and technology to enhance efficiency, reduce costs, and improve claim outcomes.
  • Develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
  • Foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes and ensure smooth implementation of optimisation initiatives.
  • Provide process training on new procedures, systems, and tools implemented as part of the optimisation initiatives.
  • Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
  • Exhibit strong leadership skills by inspiring, motivating, and influencing team members to identify process and system opportunities by fostering a culture of continuous learning, collaboration, and excellence.
Requirements
  • 3-5 years Motor Claims experience and/or 3-5 years Process Optimisation experience (preferably within a personal insurance context)
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders
  • Demonstrated ability to effectively engage, influence, and develop others
  • High-level conceptual, analytical, and problem-solving skills and the ability to develop innovative solutions
  • You will be required to complete background checks and proof of full working rights in Australia to be able to work in Insurance
What We Offer
  • Paid training
  • Additional days of leave – you'll receive a paid 'ME' day and one paid volunteer leave day annually
  • Option to purchase up to two additional weeks of leave per year
  • Paid parental leave
  • Continuous development opportunities
  • Insurance discounts & employee benefits
  • High performance is rewarded ($$$)
  • Celebrate success – regular social & community activities including annual celebrations, family fun days, and events across each of the sites
How to Apply

If you are interested in this new opportunity, please apply directly, or for a confidential discussion, please contact Samuel Longfield from Fuse Recruitment on 0403 811 377.

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional looking for your next opportunity, we'd love to hear from you. If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role.

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