Optimisation Lead

3 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking an experienced Optimisation Lead to join our team at Auto & General. As a key member of our organisation, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes.

Key Responsibilities
  • Process Analysis and Improvement: Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement to improve overall claim outcomes.
  • Stakeholder Engagement: Work with key stakeholder groups across the business to identify automation opportunities, implement digital solutions, and leverage technology to enhance efficiency, reduce costs, and improve claim outcomes.
  • Performance Metrics and Tracking: Develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
  • Team Collaboration and Training: Foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes. Provide process training and support to team members, including leading change management efforts, identifying training needs, and ensuring that employees are adequately prepared to adopt the new ways of working.
  • Data Analysis and Reporting: Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
  • Culture of Continuous Learning: Motivate and influence team members to identify process and system opportunities by fostering a culture of continuous learning, collaboration, and excellence.
About You

We are looking for a highly skilled and experienced professional with a strong background in motor claims and process optimisation. You will have:

  • 3-5 years of experience in motor claims and/or process optimisation, preferably within a personal insurance context.
  • A well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate in motor claims.
  • Excellent analytical, problem-solving, and decision-making skills, with exceptional communication and interpersonal skills.
  • Demonstrated ability to effectively engage, influence, and develop others, and liaise effectively with various stakeholders.
  • High-level conceptual, analytical, and problem-solving skills, and the ability to develop innovative solutions, with high-level project management experience.
About Us

Auto & General is the fastest-growing major motor and home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We are excited about the future and are always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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