SAHF Program Manager

2 weeks ago

Newcastle, New South Wales, Australia St Vincent de Paul Full time

About Us

At St Vincent de Paul, we are committed to serving people in need in our community and shaping a more just and compassionate society. We are a leading provider of community support services, and our mission is to create a more caring and inclusive community through our work.

Key Role Responsibilities

  • Leadership & Coordination: Provide leadership, coordination, and supervision to workers across the state, implementing the Strategic Plan within the SAHF team.
  • Quality & Compliance: Build and maintain high standards aligned to contracts and sector accreditation indicators, ensuring reporting and contractual obligations are met within deadlines.
  • Budget Management: Understand budget parameters and present improvement strategies where possible, ensuring effective financial management of the program.
  • Sector Knowledge: Apply a strong understanding of community housing sector legislation and regulatory requirements, staying up-to-date with sector developments and best practices.
  • Community Engagement: Support positive partnerships between tenants, local organisations, and the broader community, promoting an inclusive, accessible environment that meets the needs of all stakeholders.
  • Advocacy: Promote the SAHF tenancy support model, address service gaps, and liaise with volunteer coordinators to support tenant households and community development, advocating for the needs of the community.
  • Reporting & Communication: Provide timely updates, accurate information, and transparent communication through line management reporting requirements, ensuring effective communication across the team and with stakeholders.
  • Collaboration: Actively participate in reflective practice, team activities, state-wide forums, and the development of SAHF Services, working collaboratively with stakeholders to achieve program goals.

Requirements

  • Experience: Relevant experience or qualifications in Community Housing, Case Management, or Human Services, with a strong understanding of community housing sector legislation and regulatory requirements.
  • Communication: Excellent interpersonal and negotiation skills, with the ability to communicate effectively and sensitively with diverse groups.
  • Client-Centred Approach: Proven ability to apply a client-centred approach to service delivery, prioritising the needs of tenants and the broader community.
  • Organisational Skills: Ability to work autonomously, manage multiple tasks, and demonstrate integrity and drive, with strong organisational and time management skills.
  • Adaptability: Flexibility, teamwork, and problem-solving abilities, with the ability to adapt to changing circumstances and priorities.
  • Technical Skills: Proficiency in Microsoft Office and other IT applications, with the ability to learn new systems and technologies as required.
  • Travel: Willingness to travel as needed to meet program requirements, with a valid driver's licence and a reliable vehicle.

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