Insurance Operations Coordinator

4 weeks ago

Melbourne, Victoria, Australia SG Fleet Full time
ABOUT US WHO WE ARE
 We are a leading financial services firm specializing in fleet management, vehicle leasing, and salary packaging, with operations in Australia, the UK, and New Zealand. Our portfolio under management totals $2.5 billion, supported by a dedicated team of over 1200 professionals.

BENEFITS WE OFFER
  • Enjoy up to four additional wellness days off each year.
  • Benefit from an industry-leading 20 weeks of paid parental leave.
  • Take advantage of vehicle salary packaging options.
  • Receive monetary awards for service milestones.
  • Participate in our recruitment referral bonus program.
  • Access discounted mobility products and services.
  • Experience flexible work arrangements.
  • Explore career advancement opportunities.
  • Receive educational support, including an annual learning budget and free access to LinkedIn Learning.
  • Engage in two paid volunteer days each year to support causes you care about.
  • Access health and well-being support, including a subsidy and an innovative Employee Assistance Program.
AS AN INSURANCE OPERATIONS COORDINATOR, YOUR ROLE WILL INCLUDE...
 Supporting the Senior Insurance Specialist and the broader ANZ Insurance team, you will manage all administrative aspects of the SG Fleet Insurance portfolio. This role involves effective communication with both internal and external stakeholders to foster the growth of the insurance portfolio.

YOUR RESPONSIBILITIES WILL INCLUDE...

• Providing administrative assistance to the insurance department, ensuring effective use of relevant IT systems, project-related tasks, system testing, record management, claims processing, settlements, and support for both customers and internal teams.

• Liaising on total loss cases and assisting with ad-hoc claim reporting.

• Supporting underwriting activities, including loss performance analysis for new proposals and renewal invitations, documentation, reporting, and administration of the SG Fleet insurance program.

• Monitoring the performance of SG Fleet's Motor Vehicle Insurance Suppliers to ensure compliance with service level agreements and key performance indicators. Conducting regular reviews and audits of claims handling accuracy and efficiency.

• Assisting with monthly, quarterly, and annual reporting on Fleet & Premium, including reforecasting and reporting for SG Fleet Insurance.

• Serving as the subject matter expert on the insurance offerings and cultivating strong professional relationships with SG Fleet clients, third-party insurance providers, and internal stakeholders.

• Adhering to compliance and risk management guidelines while fostering a continuous improvement mindset to enhance efficiency and client experience.

ABOUT YOU

Essential Skills and Qualifications

• Strong organizational skills with a keen attention to detail.

• Proven ability in planning and monitoring tasks.

• Capability to build productive working relationships to ensure successful project outcomes and adherence to timelines.

• Proficient in critically analyzing information and solving problems, demonstrating resourcefulness and financial acumen.

• Solid skills in Microsoft Office Suite.

• Actively sharing knowledge and fostering useful internal and cross-functional relationships.

• Promoting teamwork, flexibility, and maintaining an organized and approachable work style.

• Strong analytical, interpersonal, and communication skills to support stakeholder engagement.

• Developing and demonstrating robust technical skills and knowledge, ensuring thoroughness and accuracy in all work outputs.

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