Insurance Policy Coordinator

3 weeks ago


Melbourne, Victoria, Australia Aon Full time
Job Summary

The Insurance Policy Coordinator role is responsible for providing administration support to our Insurance Brokers. Key responsibilities include communicating with clients via phone, email, and face-to-face meetings, participating in insurance policy pre-renewal, renewal, and post-renewal activities, and preparing and lodging insurance policies in a timely manner.

About the Role

In this hybrid role, you will work from home and our Aon office, providing exceptional client service and administration support to our Account Brokers. You will be responsible for managing key stakeholder relationships and enhancing the client experience through outstanding customer service.

Key Responsibilities
  • Provide administration support to our Account Brokers regarding client insurance/risk needs
  • Communicate with clients via phone, email, and face-to-face meetings to support their insurance needs
  • Participate in insurance policy pre-renewal, renewal, and post-renewal activities including drafting quotations and creating renewal reports
  • Prepare, lodge, and invoice insurance policies in an accurate and timely manner
  • Attend client meetings and work on tender processes, client renewals, claims, and other insurance broking duties
  • Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives, and Client Managers
  • Enhance the client experience through outstanding customer service


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