Delivering Excellent Customer Experiences
4 days ago
This role is a vital part of our Registration and Licensing division, contributing significantly to road safety in Victoria.
Key Responsibilities:- Deliver registration and licensing services across various channels, ensuring customer needs are met in line with established policies and procedures.
- Investigate and resolve customer enquiries efficiently, addressing complaints and escalating issues as required.
- Apply judgment to suggest improvements to customer service delivery processes and tools, supporting corporate change initiatives.
- Collaborate effectively as a team member to achieve key team and individual performance targets.
- Exceptional customer service skills, positive attitude, and attention to detail.
- Excellent communication skills and strong work ethic.
- Adaptability, flexibility, and agility in response to change and adopting new methods of working.
- A valid driver's license is required, with reasonable travel expected.
We empower our employees to learn and grow, focusing on impact and innovation. Our team reflects the diversity of Victoria and fosters clever thinking to keep the community moving.
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Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000Job OverviewThe role of Customer Service Representative involves delivering high-quality customer experiences through effective management of inbound calls and service-related enquiries.Key ResponsibilitiesHandle a high volume of inbound calls in a fast-paced contact centre environment.Manage cases and emails through a CRM system, ensuring timely resolution...
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Deliver Technical Excellence to Customers
4 days ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $120,000Key role: Deliver maximum value to customers with technical expertise.ResponsibilitiesProvide pre- and post-sale support to sales teams and clients.Conduct training sessions for customers and partners on product use and configuration.Function as a subject matter expert for our technology and customer applications.Identify process improvements to enhance the...
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Deliver Exceptional Customer Experiences
4 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $85,000Customer Service SpecialistWe are seeking highly motivated professionals to provide exceptional customer service as part of our dynamic team. The ideal candidate will have previous experience in customer-facing roles, excellent communication skills, and a passion for delivering outstanding results.About the Role:The Contact Centre operates between 8am to 7pm...
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Delivering Exceptional Customer Experiences
2 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $90,000Customer Service ProfessionalWe are seeking a skilled customer service professional to join our team. As the face of our organisation, you will deliver exceptional service and support to customers.Key ResponsibilitiesProvide warm, professional customer service with a customer-first mindset.Handle inquiries, resolve issues, and escalate when necessary for a...
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Deliver Exceptional Customer Experiences
2 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $110,000Customer Journey SpecialistWe are seeking a Customer Journey Specialist to deliver an exceptional customer experience in the prebuild phase of homes.This involves frequent outbound calls to support our customer service delivery and taking a proactive approach to customer contact.About Your Key Responsibilities:Handle customer enquiries via email and phone in...
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Deliver Exceptional Customer Experiences
7 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $95,000Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our leadership group, you will play a vital role in driving business growth and delivering exceptional customer experiences.The successful candidate will have full accountability for the day-to-day running of the...
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Melbourne, Victoria, Australia beBeeServiceOriented Full time $70,000 - $95,000Customer Service RoleAs a Customer Experience (After Sales) Consultant, you will manage warranty claims, handle after-sales enquiries, and ensure a premium service experience for customers.This role involves collaborating with service agents, account managers, and retail partners to resolve issues effectively.ResponsibilitiesRegister and process warranty...
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Delivering Exceptional Customer Experiences
2 days ago
Melbourne, Victoria, Australia beBeeService Full time $150,000 - $180,000Job SummaryThe Senior Service Delivery Manager plays a pivotal role in establishing and nurturing relationships with customers. This hybrid position ensures ownership and responsibility for service delivery.• Ensure teams meet customer expectations and service level agreements, establishing a shared understanding of services and targets.• Conduct service...
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Delivering Exceptional Customer Experiences
6 days ago
Melbourne, Victoria, Australia beBeeService Full timeCustomer Experience ExpertWe're seeking a skilled professional to play a key role in supporting our customers and ensuring their satisfaction every step of the way.Job ResponsibilitiesServe as the primary contact for pricing, order status and delivery enquiries.Support the customer base with quoting and product selection.Manage sales orders from order entry...
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Ambassador of Excellent Customer Experiences
7 days ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $49,000 - $67,000Job DescriptionWe are seeking a highly skilled and customer-focused representative to join our team as an Ambassador of Excellent Customer Experiences. In this role, you will be the main point of contact with our customers, providing them with exceptional experiences that exceed their expectations.The Ambassador of Excellent Customer Experiences is...
